BWS App
Privacy Policy
How Belize Water Services Limited handles information when you use the BWS mobile application.
Plain-language summary
BWS provides secure access to water-service account information, balances, due dates, water usage, notifications, and service alerts. We use the information needed to provide and protect those services. We do not sell your personal information.
Who this policy applies to
This policy applies to the BWS mobile application operated by Belize Water Services Limited (“BWS,” “we,” “us,” or “our”). It covers information handled through BWS and does not replace any notices governing your underlying water-service account.
What we collect
- Account and contact information you provide, such as your name, email address, phone number, authentication information, and preferred language.
- Linked water-service information, such as account and meter identifiers, account nickname, service address, balance, due date, billing history, water usage, and usage trends.
- Notification information, including your notification preference and a push-notification token used to deliver account notifications and service alerts.
- Basic app and device information, such as app version, operating system, and technical information needed for security, reliability, and troubleshooting.
- Locally stored information, including app preferences and cached account data used for faster loading and limited offline access.
How we use information
- Authenticate you and provide access to BWS.
- Display account details, balances, due dates, billing information, meter information, and water-usage insights.
- Deliver account notifications, service alerts, and other important updates.
- Remember your preferences and support limited offline functionality.
- Protect accounts and BWS systems, prevent misuse, troubleshoot problems, and improve app reliability.
- Meet legal, regulatory, audit, and utility operational requirements.
When we share information
We do not sell your personal information. We may share limited information:
- With trusted service providers that help us operate the app, host systems, secure accounts, deliver account email, or send push notifications.
- When required by applicable law, regulation, court order, or lawful government request.
- When reasonably necessary to protect users, BWS, our systems, or the public from fraud, misuse, or security threats.
Service providers may process information only for the services they provide to us and are expected to protect it appropriately.
How we protect information
We use administrative, technical, and physical safeguards designed to protect information, including secure transmission, authentication, and access controls. No system can be guaranteed completely secure, so users should use a strong password and report suspected unauthorized access promptly.
Retention and deletion
We retain information only as long as reasonably needed to provide BWS, service customer accounts, maintain billing and audit records, resolve disputes, protect our systems, and meet legal or regulatory obligations.
When you delete your BWS account, we delete the BWS sign-in profile and app-specific associations tied to that account, including linked-account associations and the registered push-notification token. Information stored locally may remain until the app’s storage is cleared or the app is uninstalled.
Deleting BWS does not delete the underlying BWS water-service account or utility records that BWS must maintain for billing, operational, audit, legal, or regulatory purposes. Those records are retained for the periods required by the applicable purpose or obligation.
Your choices
- You may request access to or correction of your personal information.
- You may change non-essential notification settings in BWS.
- You may delete your BWS account in the app or request deletion using our external deletion page.
- You can remove locally cached app information by clearing the app’s storage or uninstalling it.
Third-party services and links
BWS relies on service providers for functions such as application infrastructure, account-email delivery, and push-notification delivery. The app may also open external websites or services at your request. Information handled directly by those external services is subject to their own privacy terms.
Changes to this policy
We may update this policy when BWS, our practices, or applicable requirements change. We will publish the updated policy on this page and revise the date below.
Contact us
If you have privacy questions or requests, contact Belize Water Services Limited:
- Email: customercare@bwsl.com.bz
- Phone: +501 222 4757
- Address: 7 Central American Blvd